Harlands Group - The Membership Management Experts

Membership
Management Experts

Make your business go further with our flexible range of member management services for the leisure industry, including full direct debit provison, credit control and customer service.

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Our Services

Online Direct Debit Sign up (SNAP)

Our SNAP System offers customers the convenience and simplicity that we all look for in modern society when time is at a premium.

Direct Debit Collections

Harlands Group can make your payments easier by processing Direct Debits in any Euro Zone country using our SEPA DD solution.

Credit Control

We can tailor credit control to your specific policies and using our efficient systems we can make sure you recover more of your money.

Software Integration

We can integrate with any CRM, data or payment systems that you currently use, so that you can be assured of receiving the most efficient and effective service for your business.

Service Delivery

Our dedicated team deals with all administration regarding the payment run. This frees up your staff to focus on serving your customers.

Customer Retention

Improve your customer retention and therefore value of each member with our dedicated customer retention system.

Account Management

Your dedicated account manager will look after all aspects of your account and can be contacted directly by telephone or email at any time.

Sales Generator

Our Sales Generator enables you to maximise sales. It tracks all leads and their progress, with the relevant reminders put in place, from generation of the lead to closing the sale.

Direct Debit Management Solution (DDMS)

Harlands Group revolutionary direct debit management solution (ddms) is changing the way organisations collect money owed.

Payflex

Our Payflex portal provides easy access for your members to catch-up with missed payments, and provide us with new banking information at a time of their choosing.

Why People Choose Us

Industry Experts

Harlands Group work with over 1,800 leisure operators in the UK providing DD collection services and credit control and process the largest number of DD’s in the leisure industry by a considerable margin – now over 1.7m per month.

Profitability

We have efficient systems in place that have been developed through years of experience with millions of customers. This means that we are able to reduce defaulters and collect more of your money each month.

Large customer service team

Our dedicated customer service centre deals with all administration regarding the payment run. This frees up your staff to serve your customers while giving you a clear and consistent approach to enquiries.

Increased Sales

Through our SNAP online joining system and Sales Generator products, you can track all leads and their progress, with the relevant reminders put in place, from generation of the lead through to closing the sale.

Who We Are

Online Calculator

For any business that collects member payments
on both a contract and non-contract basis, we
guarantee that we can make your business more
profitable. Use our online calculator to see how.

"The professionalism in how Harlands support our cashflow month in month out for the past ten years and have done so without failure, makes me feel really secure."