What you should know about us
Harlands Group work with over 1,800 leisure sites in the UK providing Direct Debit (DD) collection services and credit control and process the largest number of DDs in the leisure industry by a considerable margin – over 1.9 million per month.
We provide clients with a state of the art signup process online and our clients sign members, safe in the knowledge that the maximum amount of revenue possible will be collected according to membership terms. Our UK customer service centre will deal with anything related to membership payments allowing operators to concentrate on developing core services at site.
In choosing to outsource DD administration it is imperative that the right partner is chosen – Harlands work with more leisure operators than any other DD company in the UK or Europe and are part of TSG, a leading global revenue management solutions company that provides business management software and integrated payments services to clients around the globe. TSG offers highly differentiated, targeted solutions to a range of industries including health and fitness, childcare, education, insurance, healthcare, sports and entertainment. TSG has over 10,000 clients, serving more than 5 million customers in 13 countries worldwide. The group provides solutions across Australasia, the United Kingdom, the United States, Europe and Asia. Globally, we enable our clients with intuitive software, integrated payments, valuable services and support, with intelligent insight so they can master their business management processes and complete their customer experience. For more information about TSG visit: https://transactionservices.global
Harlands Group are regulated in the UK by The Financial Conduct Authority (FCA), a financial regulatory body operating independently. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom. It focuses on the regulation of conduct by both retail and wholesale financial services firms. Harlands Group hold an FCA passport to operate in Ireland, Italy, Netherlands, Spain and Sweden. A passport enables an authorised firm to provide financial products or services, set up a base, or run its permitted activities in another country in the European Economic Area (EEA).
We work with operators large and small but our strength of service is represented most strongly by the types of organisations that choose us for one of the most important functions of their business. Many large names and fastest growing companies in leisure choose Harlands including: The Gym Group, Odeon Cinema, Xercise4less, Marriott Hotels, JD Gyms, Energie and Lifestyle Fitness to name a few as well as many public sector operators and independent gyms all over the UK.
Harlands have the robustness of systems, infrastructure and adaptability to work with large companies and the security measures in place to pass their due diligence and as a result ALL our clients benefit. Our year on year continued growth can be attributed to our ability to adapt to our clients’ needs where the market is relying more on technology to deliver convenience than ever before.
Our SNAP online joining and Sales Generator products are market leaders in our sector and we have the ability to link into multiple software platforms at the same time which allows our clients to achieve more, with less reliance on staff to perform administration tasks, in turn allowing them more chance to engage with members – pro-actively and increase the membership experience.
Reduce Administration Time & Costs
- Harlands process all BACS files
- Harlands deal with all BACS reports
- Integration with your software
- All letters/calls associated with DD dealt with by Harlands Customer Service Centre
Maximise Income For Your Business
- 97% Collection rate on 12 month Contracts
- Tailored credit control with your specific policies
- Automatic resubmissions on bounces pick up 70%
Credit Control Tailored To Requirements
- Illness or injury
Automatic Resubmissions On DD Failures
- Harlands automatic resubmission process will collect around 70% of your failed DD’s
- No Frontline staff involvement – reducing queues at the front desk
- Our process will reduce your defaulters by around 40 % – How much is this worth to you?
Our Clients Say
Read what some of our health and fitness clients have to say about us from both the private and public sectors.
Giving Back To Our Local Community
Supporting local charities to make a difference
At Harlands Group, we’re proud to support local charities in order to give back to the community that we work and live in.
Each year our team nominates a local charity to support, with lots of fundraising events taking place throughout the year as well as the opportunity for team members to make a regular donation via payroll giving.
Our current chosen charity has been Kangaroos.
Established in 1994, Kangaroos is a fantastic charity that provides a range of fun, inclusive social and leisure activities in Mid Sussex for children and young adults with learning disabilities and additional needs.
Kangaroos ensures these children and young people are able to benefit from having an active social life with their peers. The charity provides opportunities to take part in a wide range of activities with the support of a team of staff and volunteers.