Streamlining Online Joining and Improving Membership Contracts with Hertsmere Leisure

Hertsmere Leisure is a registered charity and a company limited by guarantee established to provide and promote community sport, recreational and arts services. It commenced trading in February 2002 and has enjoyed much success and growth in the intervening period.

Governed by a Board of Trustees it manages facilities owned by Hertsmere Borough Council, Hertfordshire County Council, Three Rivers District Council and Milton Keynes Council. It is also the Lead Agency selected by Hertfordshire County Council to develop 19 children’s Centres in Hertfordshire.

Hertsmere Leisure offers gym facilities across nine locations providing memberships for over 12,000 direct debit members. Hertsmere Leisure were looking for a membership management solution that could deliver them an effective income return, assist with effectively
retaining members and reduce paperwork and administration.

“Harlands were recommended to our Chief Executive at the time we were looking to improve our direct debit collection and debt recovery process,” says Shirley Storrow, Finance and IT Support Manager “Harlands Group have been able to offer us a compliant solution whereby we have achieved the reduction of administration and improvement in enforcing our membership contracts.

“We are now looking to improve upon our online joining process to streamline and simplify new applications successfully for our customers and Hertsmere Leisure.

“Harlands are working with Hertsmere Leisure and our leisure management software company to implement an improved interface meeting the needs of the customer and the organisation.

To find out more about how working with Harlands could benefit your health, leisure, sports and arts facilities, please contact 01444 449 157 or submit an enquiry