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Online Joiner Stats – May 2019

May 2019 has seen another busy month for leisure operators, and an upturn in the number of new users signing up to membership via the SNAP platform. Our online joiner stats and trends are based on the 190,378 new users of our online joining system (SNAP) spanning across our varied client base of private/public sector, […]

Why your Website Needs to be Responsive in 2019

The Basics For those still not in the know, when we talk about responsive websites we mean a site that will move pictures and blocks of text around to fit onto different screens.  Your 24 inch monitor pretty much fills your field of vision and is landscape.  Your phone fits in the palm of your […]

Online Joiner Stats – April 2019

April 2019 has seen another busy month for leisure operators, although with the Easter break and an improvement in the weather there has been a slight dip. Our online joiner stats and trends are based on the 189.936 new users of our online joining system (SNAP) spanning across our varied client base of private/public sector, […]

Gym Operators Are Having The Wrong Conversation

Gym operators are losing out on thousands of pounds of additional revenue (sometimes tens or hundreds of thousands), by having the wrong conversation with recurring payment providers. Sarah Pearce, Service Enhancement Manager at Harlands Group, explains how changing the conversation with direct debit service providers, may deliver a 300% return on investment, directly to the […]

Motivational Mapping – Helping your organisation to perform more effectively

Guest Blog by Keith Small, Your Sales Solutions Here’s a question for you. Would you be interested in helping your organisation? Reduce ill-health & sickness See greater productivity/revenue Create a happier culture Increase employee loyalty Improve employee retention Generate higher profits Carry out less recruitment (direct and opportunity cost) Put in place an effective appraisal & […]

GymLeads top tips for managing a successful sales pipeline

Starting off a new financial year as a business is the time when we all get really excited, the team is focused and everyone is enthusiastic for what is ahead. We set some yearly goals and introduce targets and we start focusing on how we are going to get leads into our pipeline. One important […]

Online Joiner Stats – March 2019

March 2019 has seen another busy month for leisure operators. Our online joiner stats and trends are based on the 203,409 new users of our online joining system (SNAP) spanning across our varied client base of private/public sector, low-cost/mid-market/premium, big box to boutique clubs, wet and dry sites, adult and junior memberships. This huge data […]

10 Signs You Need Lead Management Software in Your Business

As your fitness business starts to grow and you expand the number of marketing channels you use to capture leads, it can become a little more challenging to manage your leads through methods such as a spreadsheet or notebook. The effect of this can be huge on your sales cycle and ultimately, cost you sales. […]

Is Your Gym’s Cash Flow Straining Your Financial Muscle?

Now that new year’s resolutions are beginning to dwindle, how do gyms and leisure centres keep the momentum of their income flowing? What’s the best way for your business to keep running without flying off the treadmill? Ad hoc offers, as well as the ever-growing pay-as-you-go model, may gain fleeting revenue spikes… possibly enough to […]

Online Joiner Stats – February 2019

February 2019 has seen another busy month for leisure operators. Our online joiner stats and trends are based on the 208,499 new users of our online joining system (SNAP) spanning across our varied client base of private/public sector, low-cost/mid-market/premium, big box to boutique clubs, wet and dry sites, adult and junior memberships. This huge data […]

Member Engagement vs Customer Service Part 2

In our last post MEP talked about the difference between Member Engagement and Customer Service. Below are five key differences between the two. Creating a positive emotional experience for your members is what will set you apart from organisations who stop at excellent customer service. It makes sense that if your members are having an […]

Member Engagement v Customer Service – Part 1

In our last article we spoke about the importance of meeting customer needs based on Maslow’s Hierarchy. Today we are relating that to the fitness industry and how we traditionally meet a member’s needs. What’s important to note is that it takes more than just excellent customer service to do this effectively, it requires an […]