Public Sector Leisure Centres
Fitness Industry Specialists
Leisure centres are at the heart of most towns and cities right across the UK but running a successful operation coupled with serving the diverse needs of its residence is a tricky affair. More and more leisure trusts and local authority run centres are moving to Harlands for their membership management so they can focus on servicing the customers in the centre and maximising the customer experience.
Harlands provide simple effective paperless online membership signup so that its easy for members to join the centre and any member of staff can assist where needed, or the member can self-sign at a kiosk. Harlands then push the data instantly to the leisure management software so that the member can start using the facilitates immediately. The Harlands customer service centre then deals with arrears payments, freezes and queries around membership as well as the BACS run its self. Leisure centre staff then can then focus on delivery of a great service for users of the centre. A better customer experience will mean increased sales and retention.
Harlands online joining and credit control services are the best available in the UK and are proven to increase income over and above costs. So not only is there less administration and more time for your staff to engage with customers but there will be an increase in income too.
How can we make you more profitable?
Calculate your Harlands Effect
Costs are scalable as we work with health & fitness clubs of all sizes and all costs
are outweighed by the increase in revenue delivered by Harlands.