Listen 360

Harlands are delighted to have the opportunity to offer the Listen360 customer feedback management system in partnership with Listen360 to Harlands clients.   We understand your goal is to empower members to improve customer service thereby increasing retention and growing your business. Listen360 can provide Harlands clients with a state-of-the–art customer feedback system that will:

Pro-actively gather feedback and enable follow up in real time to address customer issues.

Analyze customer feedback collectively across all your operations to make operational changes to business processes driven by your UX.

Empower your happiest customers to become advocates for the “prospect” brand.

Listen360 provides several unique capabilities including:

Nightly email – enables your staff at every level to be alerted to customer   issues so they can take appropriate action.

Brand control settings – enable you to maintain consistency and control for tracking and measuring location performance.

Harlands Integration – enables you to incorporate Listen360 directly into your existing systems.

LISTEN360 is the leading provider of customer feedback management systems for multi-location businesses including franchise systems, serving over 2000 brands across 30,000 locations. Leisure clients include Orange Theory Fitness, Greenwich Leisure, Halo Leisure, Iconic Health Clubs, Active Tameside and many more.