Credit Control & Debt Recovery
For any contracted membership option then Harlands can provide full credit control and debt recovery at no extra charge if required.
Our success rate on collecting the total value of a 12 month membership contract is around 97% of the full contracted value.
This is achieved by the following:
In most cases members will pay their arrears on a resubmitted DD payment that we do automatically with a letter going out to advise the member. However there needs to be flexibility and a one size fits all approach is not best to achieve the best collection rates overall. Members have the ability to call and discuss their missed payment with us and we can take the payment over the phone by debit/credit card, we can take a payment on card for multiple months if they are having cash flow issues presently. Harlands also supply an online ‘catch-up’ service for arrears payments and send text messages out to members who can respond and pay their arrears online straight from the text they receive on their phone/tablet. This allows them to pay 24/7.